Apple has today published a letter on its official website and a technical article in its Knowledge Base; in which Apple is apologizing over slowing iPhone; and for not being more clear about how it manages performance on iPhones with earlier batteries. Last week, Apple published a statement that made it explicit; that modifications it made a year ago were undoubtedly slowing down the highest performance of iPhones with older batteries.
It will now also give a battery replacement for older iPhones affected by a reduced $29.
Apple Is Apologizing Over Slowing iPhones
“We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries; and how we have communicated that process;” the letter reads. “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue; so we would like to clarify and let you know about some changes we’re making.”
Now, Apple is apologizing over slowing iPhones and for not being more transparent about; how the alterations it made to reduce sudden cessations of iPhones would hit iPhone performance. Many of the analysists suggested and noted that Apple must be more explicit with its users on this subject; readers were infuriated over the fact that a long-held trick theory seemed to be reinforced. Apple was slowing down old iPhones; and the cause didn’t matter. It is obvious that some people will still feel that the reason Apple is giving here is not sufficient; which is expected given the extreme passion people have for their phones and how much they use them.
Apple’s Reason Of Doing So
Interestingly, Apple states that it has associated feedback about iPhone slowness to the means of updating to a new operating system and some glitches that were apparently present in iOS 11 that prompted slowdowns.
“Over the course of this fall, we began to receive feedback from some users who were seeing the slower performance in certain situations,” Apple says. “Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.”
Apple asserts that it now thinks, in addition to these other constituents, that slower older iPhones are also being negatively influenced by old batteries which trigger their power smoothing.
“We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.”
A year’s worth of concerns with no basis given from Apple on this also makes it challenging for the company to rebuild trust with its users. It’s much easier to be as transparent as possible up front about complicated technical fixes than it is to strive to explain the adverse effects of those fixes later. That’s an outgrowth Apple will have to live with. But, Apple is apologizing over slowing iPhones seems to be a wise step that it took.