The Samsung Galaxy Note iteration seems to be at risk again. But before you freak out and say One more time? Let me calm you with the news; that this time it’s not as big issue as the last year’s Samsung Galaxy Note 7 debacle; and not even it is Samsung’s fault. However, these are those refurbished batteries of Samsung Galaxy Note 4; which were installed and distributed AT&T’s insurance program by FedEx Supply Chain. Some of these lots are counterfeit that overheat. And this leads to recalling them now.
Is It Another Samsung’s Product Debacle?
The US Consumer Product Safety Commission has promulgated a recall for Samsung Galaxy Note 4 refurbished batteries. But this time the company has nothing to do with it; it is actually a gaffe; which appears fall at the feet of potentially counterfeited batteries dispensed by FedEx.
As per the company’s notice in a statement; alluding, “FedEx Supply Chain handles more than the transportation of these devices. We deliver technology-based solutions for customers that include repair, refurbishment, and testing.”
Samsung Galaxy Note 4 Battery Issue Is Not As Big As You Might Think!
However, the scale of these refurbished batteries of Samsung Galaxy Note 4 is much smaller as compared to the last year’s recall; which is over 10,000 units. Also, it is worth noting that these batteries have not caused any injury; and there is no property damage also. However, there was only one case of overheating that was caused by a non-OEM battery. But, things could go in a pretty much smoother way; as the Samsung Galaxy Note 4 has a user-replaceable battery option.
Will FedEx Take Back Those Counterfeit Batteries?
Following the promulgation of the US Consumer Product Safety Commission; the FedEx Supply Chain will send out a brand new and safe battery with green dots to the customers; who have got those non-genuine batteries as part of an AT&T insurance program from December 2016 to April 2017. Also, these clients will get a postage paid box; in which they will have to return those faulty batteries.
“We are closely engaged with our customers to make sure all of these lithium batteries are safely and quickly returned; and will replace those lithium batteries free of charge for consumers,” the company said in a statement provided to TechCrunch. “FedEx Supply Chain places a high priority on the safe handling, packaging, and transport of our customers’ products and regrets any inconvenience this recall may cause.”
However, FedEx seems reluctant to provide any further details about the origin of those batteries; and denied to comment on that question.
What Samsung Has To Say About This?
Furthermore, a Samsung spokesperson has also got in touch with us; and provided some information about the process of recall.
“FedEx Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung. Any affected owners should contact FedEx Supply Chain at 1-800-338-0163 or go online at www.exchangemybattery.com for more information.”